Last Updated: [DATE]
At Libra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Libra Products collects, uses, stores, shares and protects information when you visit or make a purchase through our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you create an account, place an order, contact us or otherwise interact with our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- PIN code and location details required for delivery
- Account login information, where applicable
- Order and transaction details
- Customer service communications
Payment Information
Payments may be processed through authorised third-party payment service providers.
Libra does not ordinarily store your complete debit card, credit card or other sensitive payment credentials on its own systems, except where permitted and required for a particular payment process.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interactions
- Date and time of visits
-
Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Deliver products to you
- Communicate regarding your order, delivery, return or refund
- Provide customer support
- Manage your account
- Improve our products, services and website
- Personalise your shopping experience
- Send promotional offers, updates and marketing communications where permitted or where you have opted in
- Detect and prevent fraud, misuse or unauthorised transactions
- Comply with legal, regulatory and accounting obligations
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Maintain your login session
- Analyse website traffic and performance
- Personalise content and offers
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
4. Sharing of Information
We may share relevant information with trusted third parties only where necessary for legitimate business and operational purposes, including:
- Delivery and logistics partners
- Payment service providers
- Technology and website service providers
- Customer support providers
- Marketing and analytics service providers
- Government authorities or law enforcement agencies where required by applicable law
We do not sell your personal information as a standalone product to third parties.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, loss or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
6. Marketing Communications
Where you have subscribed or otherwise provided the necessary consent, we may send you information about:
- New product launches
- Offers and promotions
- Sales
- Product recommendations
- Brand updates
You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us at libra@libraproducts.com
Please note that even if you opt out of marketing communications, we may still send you essential communications relating to your orders, account or transactions.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, resolving disputes, complying with legal obligations and maintaining necessary business records.
8. Your Rights and Choices
Subject to applicable law, you may contact us regarding your personal information, including requests relating to:
- Access to your information
- Correction or updating of inaccurate information
- Withdrawal of consent, where applicable
- Deletion of information, subject to legal and legitimate business requirements
- Questions or complaints regarding our handling of personal information
To make a request, please contact us at:
Email: libra@libraproducts.com
9. Third-Party Links
Our website may contain links to third-party websites or services. Libra is not responsible for the privacy practices or content of such third-party websites. We encourage you to review their respective privacy policies.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from individuals who are not legally permitted to provide such information under applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page along with the updated effective date.
12. Contact Us
For any questions, concerns or requests relating to this Privacy Policy, please contact:
Libra Products
Bldg E6A, Asmita Textile Park, 201, Kalyan - Bhiwandi Rd, MIDC, Kon, Bhiwandi, Kongaon, Maharashtra 421311
Email: libra@libraproducts.com
Customer Care: +91 98332 80256
