Last Updated: [DATE]
Thank you for shopping with Libra. We aim to deliver your order safely and as quickly as possible.
1. Delivery Locations
We currently deliver to serviceable locations within India.
Delivery availability depends on the serviceability of your PIN code and our logistics partners.
You can check whether your location is serviceable by entering your PIN code on the website, where this functionality is available.
2. Order Processing
Orders are generally processed within [1–2 BUSINESS DAYS], excluding Sundays, public holidays and exceptional circumstances.
Orders placed after the applicable daily cut-off time may be processed on the next business day.
During major sales, festivals, new product launches or periods of high order volumes, processing times may be longer.
3. Estimated Delivery Time
Estimated delivery timelines are generally:
Metro and Major Cities
Approximately 2–5 business days
Other Locations
Approximately 4–8 business days
Remote or Special Service Locations
Delivery may take longer depending on logistics connectivity.
These are estimated timelines and not guaranteed delivery dates. Actual delivery may be affected by circumstances beyond our reasonable control, including:
- Weather conditions
- Natural events
- Transport disruptions
- Government restrictions
- Local delivery limitations
- Logistics partner delays
- Incorrect or incomplete address information
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been dispatched, you may receive:
- An order dispatch notification
- Tracking information
- A tracking link or tracking number, where available
You can use the tracking details to monitor the delivery status of your order.
6. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please ensure that your:
- Name
- Mobile number
- House/building number
- Street
- Area
- City
- State
- PIN code
are correct.
Libra may not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
7. Failed Delivery Attempts
Our logistics partners may attempt delivery according to their standard operating procedures.
If delivery cannot be completed because of:
- Incorrect address
- Repeated unsuccessful delivery attempts
- Customer unavailability
- Refusal to accept the order
the shipment may be returned to us.
Any refund or re-delivery in such cases will be handled according to the circumstances and applicable policy.
8. Partial Deliveries
If your order contains multiple products, they may occasionally be shipped separately depending on product availability, warehouse location or logistics requirements.
You will not normally be charged additional shipping fees for such split shipments where free shipping has been applied to the original order, unless otherwise clearly communicated.
9. Damaged Packages
If the outer package appears significantly damaged or tampered with at the time of delivery, we recommend:
- Taking photographs of the package;
- Reporting the issue to the delivery personnel, where possible; and
- Contacting Libra customer support as soon as possible.
Please report any missing, damaged or incorrect product promptly so that we can investigate and assist you.
10. Contact Us
For questions relating to delivery or shipping:
Email: libra@libraproducts.com
Phone / WhatsApp: +91 98332 80256
